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Certification Services Officer at Oregon Tilth - 17583

Job Title: 
Certification Services Officer
Oregon Tilth
Job Type: 
Employment Type: 
Job Description: 

Oregon Tilth is a leader in organic certification working to make our food and agriculture biologically sound and socially equitable. We are a fully remote company and welcome applicants from anywhere in the US to apply. Don’t feel like you meet every requirement? Studies have shown that women and people of color are less likely to apply for a job unless they meet every single qualification. At Oregon Tilth, we are dedicated to building a diverse, inclusive, and authentic workplace. If you are excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway as you may just be the right candidate for this position or other roles.

The Certification Services Officer works as part of the client service delivery team to support the daily services for the assigned client portfolio. The primary role of the Certification Services Officer is to serve as the teams’ first point of contact for clients and applicants as assigned. The Certification Services Officer responds to inquiries and technical questions; completes action item decisions; and provides outstanding customer service within the client delivery team.

This position requires National Organic Program (NOP) handling experience.

This is an exempt level position with a salary range of $41,049.70 to $47,783.98. Oregon Tilth offers a full suite of benefits including medical, dental, and life insurance; generous paid time off including paid volunteer time; employer matching contribution to retirement plan; and the opportunity to work with a dedicated team devoted to building a brighter food future for people and planet.

This is a fully remote work position.

Duties & Responsibilities: 

The responsibilities of the Certification Services Officer include, but are not limited to, the following:
• Engaged Teams – Evaluating and reviewing mid-year requests and system changes to issue decisions; evaluating and working with new client applicants to assess completeness and readiness for certification; working as a member of the team ensuring consistency and a high level of integrity and quality; and role modeling a shared vision and caring culture in alignment with our mission.
• Empowered Clients – Supporting clients with mid-year requests, changes and general technical assistance; assisting new clients with onboarding and understanding of OTCO requirements; and providing timely and transparent service and communications with clients to ensure their understanding of compliance matters and procedures.
• Exemplary Leadership – Proactively communicating with OTCO clients to ensure positive customer service; ensuring a positive client journey that follows the Oregon Tilth client journey map; assisting clients with use of OTCO’s online tools; and role modeling diversity, equity and inclusion.

This is a fully remote work position.

Education & Experience: 

• Bachelor’s degree in relevant field or minimum 4 years equivalent work experience
• National Organic Program handling experience
• Experience in professional office environment
• Excellent customer service skills

• Experience in regulatory environment
• NSF/ANSI 305 experience
• Experience with quality control

Application Instructions: 

Please submit your resume and letter of interest by 5:00 pm PT Tuesday December 13, 2022 to