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Farm Aid Farmer Hotline Operator at Farm Aid - 18983

Job Title: 
Farm Aid Farmer Hotline Operator
Farm Aid
Job Type: 
Employment Type: 
Job Description: 


Job Classification: Exempt / Full-time employee. Grant-funded position through the Western Region Agricultural Stress Assistance Program (WRASAP), part of the USDA’s Farm and Ranch Stress Assistant Network (FRSAN).

Location: Office is in Cambridge, MA, open to hybrid or remote work arrangements for candidates based in the Western region. Position requires some national travel with a focus on conferences/events/farmer support in the Western region (AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT, WA, WY).

Salary & Benefits: $50,000 - $54,000. Benefits include 100% health insurance premium coverage (for up to full family coverage, ranging in value of up to $30K+ annually depending on family size); 20 days (4 weeks) of paid vacation; 10 days paid sick and excused time; 2 civic engagement days; 11 holidays & general office closure from December 24 through January 1; option to participate in company IRA, FSA and Employee Assistance plans; longevity bonus program rewarding each year of service and a paid; as well as an exciting work environment with smart, passionate people seeking to make change in our food and farm system.


As a member of the Farm Aid Hotline Team, the Farmer Hotline Operator supports Farm Aid’s Farmer Services program by operating the Farm Aid Hotline on an ongoing basis, providing a listening ear to farmers and connecting them to the resources they need. The Hotline Operator serves as a critical bridge to farmers and rural communities throughout the country and assists in advancing Farm Aid’s assessment of the needs of farmers nationwide and the availability of services to meet those needs. The Hotline Operator collaborates with the Hotline Team in the development of reports that translate Hotline activities and inquiries into actionable knowledge for internal and external use in support of Farm Aid’s mission.

Duties & Responsibilities: 

The Farmer Hotline Operator is expected to:

• Serve as a member of the Hotline Team by helping to operate Farm Aid’s 1-800 Farmer Hotline and Online Request for Assistance service.

• Ensure effective recordkeeping and timely tracking of Hotline contacts.

• Update the Farmer Resource Network (FRN) database with the current, appropriate and accessible resources, with a particular focus on building out resources in the Western region of the US.

• Occasionally represent Farm Aid and the Hotline Program at farmer-facing conferences.

Application Instructions: 

FOR THE FULL JOB POSTING, including a detailed list of responsibilities and qualifications, as well as a PDF and application instructions, please see