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General Manager at Puget Sound Food Hub - 5486

Job Title: 
General Manager
Puget Sound Food Hub
Mount Vernon, WA 98273
Job Type: 
Employment Type: 
Job Description: 

The mission of the Puget Sound Food Hub Cooperative is to provide our region with direct access
to locally produced food while supporting the sustainability of our local farms. Our cooperative
provides marketing and distribution for approximately 60 member farms and 12 vendors in the
Puget Sound region. 2018 sales are approximately $2.2 M. The Puget Sound Food Hub was
started in 2009 as a project of the Northwest Agriculture Business Center, and member farmers
formed a cooperative in 2016. The PSFHC continues to be in an exciting growth phase, and our
sights are set on increasing sales with the primary goal of earning a profit and achieving financial
sustainability — ultimately supporting the financial viability of our members.

The Puget Sound Food Hub Cooperative is seeking a General Manager to work collaboratively
with the Board of Directors and fulfil the co-op’s mission and vision.
The General Manager is responsible for planning, directing and coordinating all PSFHC
operations. This includes managing the daily business operations, budgeting and planning, and
working with the Board to develop policies and procedures. The general manager is hired by and
reports directly to the cooperative’s Board of Directors, which is elected by its member/owners.
This is a unique, challenging and rewarding position. If you are a skilled business operator with a
passion for local food and farming, this position may be the perfect fit for you.

This is a full-time exempt position with a salary range of $45-$60K, DOE. This position is based at
the PSFHC warehouse in Mount Vernon, WA. Some evening or weekend hours and local/regional
travel will be required for meetings. Travel expenses are reimbursed. Benefits (vacation, sick
leave and health insurance) provided.

Duties & Responsibilities: 

Major responsibilities include but are not limited to:
- Business and Financial Management
o Develop and recommend to the Board of Directors long- and short-range plans to
achieve co-op purposes; ensure a profitable, growing business that is aligned with
the co-op’s values.
o Prepare operating and capital budgets for approval by the board and be held
accountable for control of resources; manage cash flow/business operating lines.
o Investigate new business opportunities and make recommendations to the board
of directors on expansion and partnerships; conduct negotiations as needed.
o Provide information to the board and attend board meetings, retreats, and
member events.
o Prepare monthly, quarterly and annual financial reports as needed.
o Participate in regional and national industry events.

- Operations
o Manage PSFHC’s daily operations in compliance with co-op’s policies and vision,
ensuring efficient and effective use of resources and optimal service to members
and buyers; maintain the PSFHC Business Plan, Food Safety Plan and Risk
Management Plan.
o Work with PSFHC staff to build and maintain relationships with the co-op’s
producers; support sales and customer service staff in building relationships with
o Collaborate with Sales Manager to engage farmers and buyers in production
planning; ensure the establishment and maintenance of a product mix that meets
customer needs.
o Manage relationships with contractors and partners (e.g. aggregation sites,
delivery contractors); ensure that reliable systems are in place to facilitate
efficient product delivery.
o Ensure compliance with all applicable laws regarding licenses, certifications,
permits, health regulations, employment, food safety, etc.
o Oversee expansion and upgrading of warehouse space and other necessary
infrastructure as needed.
o Maintain knowledge of industry trends; represent and promote PSFHC at trade
shows and conferences.

- Human Resources
o Hire, supervise and evaluate PSFHC staff and oversee compliance with the
cooperative’s personnel policies.
o Promote a culture of integration and coordination among staff; ensure that the
responsibilities and accountability of staff members are defined and understood.
Coach staff in areas requiring improvement.
o Develop a staff organizational structure that promotes fair distribution of work
while maintaining maximum service to customers.
o Ensure a safe, healthy workplace for employees and adequate training of staff.

- Marketing and Outreach
o Ensure implementation of an advertising and marketing strategy to increase
public awareness of the cooperative’s products and services
o Ensure that information about the business is communicated the members
through newsletter, social media and an annual report and meeting.

- Governance
o Support the Board in upholding its governance responsibilities.
o Collaborate with and provide support to the co-op’s committees (Finance,
Marketing, Membership and Operations).
- Note:
o The PSFHC has a small crew, and all team members should be willing to help out
where needed at times — whether that’s aggregating product in the warehouse
or driving a delivery truck.

Education & Experience: 

Required Skills/Expertise
- Relevant experience in the food/agricultural industry
- Passion for food, farming and regional food systems; interest in promoting agriculture as
a viable economic sector
- Self-motivated; able to manage multiple priorities, problem solve, and achieve results
with little supervision
- Experience managing people and building and cultivating talented teams; gets the best
out of people
- Holds self and others accountable; leads by example
- Experience with systems development/improvement and monitoring
- Experience with business & financial management and financial reporting
- Experience working with board of directors
- Strong organizational, problem-solving and analytical skills
- Excellent written and verbal communication skills
- Ability to work well independently and as a member of a team
- Alignment with cooperative values and structure
- Track record of success
- Good judgement; able to make timely and sound decisions.
- Proficient with basic software and technology (MS Office Suite, Dropbox, Google Drive,
QuickBooks, smart phones); able to pick up on new systems and software
- Good driving record; reliable transportation and valid driver’s license
Desired Skills/Expertise
- Experience with food hubs, processing, food distribution, warehouse management,
scheduling and distribution a plus
- Experience working with farmers
- Adaptable; experience with change management
- Experience with or knowledge of food safety (FSMA/GHP/GAP) and certified organic

Application Instructions: 

E-mail a single PDF containing a cover letter, resume and list of references to the search
committee at Please reference “General Manager” in the
subject line. Applications accepted until the position is filled. The first round of reviews will begin
February 4th, 2019.

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