The Certification Services Supervisor is responsible for supervising, leading, and motivating the client service delivery team members. The Certification Services Supervisor’s goal is to ensure that services are delivered to the client portfolio with exceptional customer service in alignment with our larger mission. The Certification Services Supervisor communicates company goals and must maintain workflow by communicating clear expectations, monitoring steps of the process, understanding inevitable variables, and facilitating corrections. The Certification Services Supervisor is responsible for keeping the management team updated on team performance in alignment with company goals and objectives.
This is a US based position and requires fluency in Spanish and organic certification experience.
This is a fully remote work position.
The responsibilities of the Certification Services Supervisor include, but are not limited to, the following:
• Engaged Teams - Setting clear team goals and communicating key performance indicators (KPIs); monitoring team performance and reporting on metrics; managing team workload by delegating tasks and establishing deadlines; building team cohesion to create a highly performing and functioning team; providing appropriate coaching, team and individual development; conducting appropriate performance management, including writing performance evaluations; and serving as a link between employees and management.
• Empowered Clients – Ensuring quality customer service, including interacting with clients, answering client inquiries and effectively handling client service concerns and needs.
• Exemplary Leadership – Partnering with other Supervisors and the Certification Services Manager to ensure consistency across the client service delivery teams; and role-modeling diversity, equity and inclusion.
Additionally, the Certification Services Supervisor will utilize critical thinking and problem-solving skills, role model a sense of ownership and pride in overall organizational performance, serve as a leader, and demonstrate strong verbal and written communication skills.
• Bachelor’s Degree or 3 years of supervisory/team leadership experience
• Organic certification experience required
• Fluency in Spanish communications - verbal and written
• Demonstrated excellent customer service and team player abilities
Send resume and cover letter to firstname.lastname@example.org